Frequently Asked Questions

Everything you need to know about shopping with Atlas Records.

How do you ensure vinyl records are not damaged during shipping?

We use premium, heavy-duty corrugated cardboard mailers specifically designed for vinyl. Each record is reinforced with stiffener pads and wrapped in bubble wrap to prevent corner dings and seam splits.

What is your return policy for opened items?

We accept returns within 30 days of delivery. For opened items, we only accept returns if there is a verified manufacturing defect or playback issue. Original packaging must be included.

Do you offer international shipping?

Yes, Atlas Records ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the records listed on your site brand new?

Unless clearly marked as 'Pre-owned' or 'Vintage' in the product description, all records sold at Atlas Records are brand new, factory-sealed pressings.